Effective Date: 18-July-2025

1. Overview

At GameGenius, we strive to provide reliable and high-quality digital services. However, refund requests will only be considered under specific circumstances outlined below.

2. Eligible Refunds

You may be eligible for a refund if:

• The service was not delivered within the promised timeframe.
• The service has not started within 48 hours of full payment, without valid explanation.
• A duplicate payment was made unintentionally.

3. Ineligible Refunds

Refunds will not be issued for the following situations:

• Services that are partially or fully completed.
• Account bans, suspensions, or penalties resulting from the use of our services.
• A change of mind or dissatisfaction after the order has been placed and accepted.

4. How to Request a Refund

To request a refund, you must:

• Email support@gamegeniushq.com within 7 days of your order date.
• Provide your Order ID and a brief explanation of the reason for your request.

5. Processing Time

Once your refund request is reviewed and approved:

• Refunds will be processed within 7–10 business days.
• Refunds are issued via the original payment method only.